Australian Privacy Principles (APPs)

Privacy Policy

Effective Date: 1/01/2025

Introduction scalenow AI values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable guidelines for AI-enabled applications.

Personal Information We Collect

Contact details: Name, email address, phone number, postal address.
Account details: Username, password, and preferences.
Financial information: Payment details (if applicable).

Sensitive information: Health or other sensitive data (collected only with explicit consent).
Sensitive information: Health or other sensitive data (collected only with explicit consent).

How We Collect Personal Information

Online forms and account registration.
Cookies and similar tracking technologies on our website.

Direct communications via phone, email, or chat.

Disclosure of Personal Information

Service providers assisting in our operations (e.g., IT, marketing, payment processing).
Entities with your explicit consent.

Legal or regulatory authorities as required by law.

AI-Specific Considerations

Ensure transparency about the use of AI in services.
Inform users if automated decision-making is involved and provide options for human review where feasible.
Regularly audit AI systems for bias, accuracy, and compliance with ethical standards.
Specify how data processed by AI features is stored, retained, and deleted, while ensuring users have control over their data.
Provide clear communication to users about how AI features operate, their limitations, and potential implications.
Commit to adhering to ethical AI guidelines, emphasizing fairness, accountability, and transparency.

Ensure AI algorithms are trained and tested using anonymized data, where possible, to minimize privacy risks.
Allow users the discretion to integrate external AI providers (e.g., ChatGPT, Cloud-based AI services) for enhanced functionality. Users are solely responsible for their interactions with these external providers, and we disclaim liability for any data breaches or misuse occurring through these services.
Offer mechanisms for users to report issues or suggest improvements related to AI features.
Regularly update AI models based on user feedback and evolving requirements.
Ensure compliance with all relevant data protection and privacy laws for AI-enabled features.

On-Premises Installation

scalenow AI provides top-tier security and data protection through features such as HTTPS encryption, robust password protection, two-factor authentication, customisable session runtime settings, and more. It can be deployed on-premises within your organisation’s infrastructure, granting you full control over your data.

This setup ensures complete transparency and autonomy, allowing you to oversee the storage and handling of your data without any external influence.

Overseas Transfers

If personal information is transferred overseas, we ensure it is protected under equivalent privacy standards or obtain your consent.

Data Security

scalenow AI implement robust security measures to protect your personal information, including encryption, access controls, and regular security audits.

Access and Correction

Request access to your personal information
Correct or update your personal information if it is inaccurate or incomplete. Contact us at [insert contact details] to exercise these rights.

Australian Privacy Principles (APPs)

APP 1: Manage personal information in an open and transparent way, including a privacy policy.
APP 2: Provide mechanisms to allow individuals to remain anonymous where possible.
APP 3: Collect personal information only when it is reasonably necessary and through lawful means.
APP 4: Ensure sensitive information is collected only with consent.
APP 5: Notify individuals about the collection of their personal information, including the purpose and their rights.
APP 6: Use or disclose personal information only for the purposes for which it was collected, unless an exception applies.
APP 7: Ensure direct marketing communications comply with consent requirements.

APP 8: Protect personal information transferred overseas and ensure equivalent protection standards
APP 9: Do not use government identifiers, such as Tax File Numbers, unless required.
APP 10: Take reasonable steps to ensure personal information is accurate, complete, and up-to-date.
APP 11: Implement security measures to protect personal information from unauthorized access or disclosure.
APP 12: Provide mechanisms for individuals to access their personal information upon request.
APP 13: Allow individuals to correct their personal information if it is inaccurate, out of date, or incomplete.

Complaints

Incase of a breach in Privacy Act or APPs, contact us at scalenowai@scalenowai.com. scalenow AI will investigate and respond within 30 days.

External Links

scalenow AI may include links to external websites operated by third parties. We neither monitor nor influence whether these external providers comply with applicable data protection laws. If you identify any linked external websites that appear to violate applicable laws or contain inappropriate content, please notify us. We will evaluate your concern and remove the link if deemed necessary. However, we are not responsible for the content, accuracy, or availability of these external websites.

Changes to This Policy

scalenow AI may update this Privacy Policy from time to time. The latest version will always be available on our website.