scalenowAI

Support

Support Arrangements

At scalenow AI , we understand that businesses have different requirements when it comes to managing projects and workflows. That’s why we offer three levels of supportBasic, Professional, and Enterprise —ensuring that every organisation, from startups to large enterprises, receives the assistance they need.

Tickets logged at Github channel will only be addressed 

1. Basic Support: "Smooth Operations"

Basic Support plan is designed for teams that need reliable, foundational assistance while using scalenow AI. This plan includes:

•  24 hrs turn around Email-based support to assist with general inquiries

•  Comprehensive documentation and user guides for self-service troubleshooting

•  Tutorial videos to help users quickly get up to speed

With Basic Support, organisations can confidently navigate scalenow AI while accessing a strong foundation of resources. Log your tickets at out Github issues channel  

2. Professional Support: " Enhanced Guidance & Training"

For teams that require more direct support, the Professional Support plan builds upon Basic Support and includes:

8 hrs turn around Email-based support to assist with general inquiries

Priority email support for faster response times

Onboarding Assistance to help teams effectively implement scalenow AI

Best practices and training materials to maximise efficiency

With Professional Support, businesses can minimize downtime and ensure their teams receive proactive training for optimal performance.

 Log your tickets at out Github issues channel   

3. Enterprise Support: "Tailored Solutions for Business-Critical Environments"

For large organisations and mission-critical operations, the Enterprise Support plan provides a dedicated team of experts to ensure seamless implementation and ongoing support. This plan includes:

•  Dedicated senior support engineers to handle complex technical challenges

•  Custom consulting and priority development for business-specific needs

•  Installation and upgrade assistance for on-premises deployments

•  Remote hands support for troubleshooting and system optimizations

•. Custom plugin support to integrate scalenow AI into unique workflows

With Enterprise Support, businesses benefit from high-touch, expert guidance, ensuring scalenow AI operates efficiently in complex environments.Log your tickets at out Github issues channel